Gloo Local research methodology
Local Business Review Response Benchmark Methodology
How response coverage, speed and themes differ by industry and location count.
Direct answer
Use defined samples, reproducible measures, comparable finalised windows and explicit limitations before publishing a benchmark.
Research question
What this methodology is designed to study
How response coverage, speed and themes differ by industry and location count.
The unit of analysis, observation dates, market, source coverage and exclusion rules must be fixed before results are interpreted. A visible relationship is not automatically a cause, and one search from one device is not a local visibility benchmark.
Measures
Definitions required before collection
Median and percentile response time
Unanswered-review ageing
Theme frequency by rating
Location-level response outliers
Each measure is retained at its lowest useful grain before aggregation. New rows and rows that disappear from the next period remain in the comparison so gains are not overstated and losses are not silently removed.
Segmentation
What must be kept comparable
Industry and business model
Rating band
Single versus multi-location operation
Review age and language
Comparable observation window
Results should not combine unlike markets, intents or operating models into one headline average. Segment sizes and missing data should be published beside any reported benchmark.
Publication methodology
Quality gates before a number becomes a claim
Defined sample
State included locations, markets, sources, dates and exclusion rules.
Comparable periods
Use equal finalised windows and preserve new, improved, declined and disappeared rows.
Measurement provenance
Identify whether each value comes from Google, a connected provider, Gloo Local computation or a customer-supplied source.
No invented causality
Separate observed association, product interpretation and tested causal evidence.
Anonymised proof
Use aggregate patterns or explicitly consented examples; do not expose customer or reviewer identity.
Reproducible definitions
Publish enough detail for another analyst to calculate the same metric from the same inputs.
Decisions
Questions a valid result should help answer
Where is response execution breaking down?
Which repeated themes need an operational owner?
Which locations require governance rather than more automated replies?
No benchmark number is published until its sample, definitions and methodology support it.
A methodology page is not a results page. When sufficient evidence exists, the result must identify the observation window, sample and limitations beside the number.
Evidence and editorial standards
Written to support a real business decision
Reviewed by the Gloo Local Product & Research Team on September 11, 2026. Product statements describe connected Gloo Local workflows. External facts are linked to their sources. Illustrative operating examples are not represented as measured customer outcomes.
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