5-star
Thank you, [Name]—we're glad [specific detail] stood out. Our team works hard to [value]. Hope to see you again soon.
Resource
Google Review Response Templates
Respond faster with templates that stay human, on-brand, and rating-appropriate.
What should Google review response templates include?
Templates should vary by star rating and scenario: thank positive reviewers with specifics, acknowledge neutral feedback with a fix, and respond to negative reviews with empathy, resolution steps, and offline contact. Always personalize the opening line.
Template samples
3-star
Thanks for the honest feedback, [Name]. We're sorry [issue] missed the mark. We've shared this with the team and would love to make it right—please reach us at [contact].
TL;DR
Use rating-specific templates, personalize the first line, and keep response SLA under 48 hours.
Topic cluster · Reviews & reputation
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How fast should local businesses respond to Google reviews?
Evidence and editorial standards
Written to support a real business decision
Reviewed by the Gloo Local Product & Research Team on September 11, 2026. Product statements describe connected Gloo Local workflows. External facts are linked to their sources. Illustrative operating examples are not represented as measured customer outcomes.
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